Native Format Imports not working
If Archive Shuttle is unable to import data into Native Format, the following steps and information will help Support investigate the issue:
General Information
– Location of the Native Format Import Module (is it on the Archive Shuttle Core Server)
– Archive Shuttle Core version
– Archive Shuttle modules version
– Outlook version
Steps to follow
Is it all items for all mappings? Yes/No. If yes, go to step 1, if no, go to step 2
Step 1
Check that the Native Format Import Module are scheduled
– This is on the Modules page
– Take a screenshot of the schedule
Check that the Native Format Import Module is enabled, and the Core is able to communicate with it
– The module should not show as ‘red’ on the Modules page
– Take a screenshot of the Modules page
Check that the Native Format Import link does have the Office365 module mapped
– This is on the Links Page
– Take a screenshot, and highlight the link
Check that the link has the same staging area as the export was performed to
– This is on the Links page
– Take a screenshot, and highlight the link
Check the version of Outlook which is installed where the module is located
– Ensure that the default profile is configured for an account which has full control on all mailboxes
– Ensure that the default profile is configured to launch straight into Outlook, and that it is an online profile
Review errors on the Failed Items screen
– If the autodiscover service couldn’t be located you will have to change that setting in the module.exe.config
Step 2
Is it some items for all mappings? Yes/No. If yes, continue with this step, if no, go to step 3
Check the storage quota is not exhausted
– Collect a screenshot
Check that the exported-but-not-imported figure has not exceeded 100%
– Take a screenshot of the System Health page
Review any errors on the Failed Items screen
– Take a screenshot of the errors
 
Step 3
Did the import start, and then just stop? Yes/No. If yes, continue with this step, if no go to step 4
Check that the module doesn’t have a schedule defined
– This is on the modules page
– Take a screenshot of the schedule
Check that the exported-but-not-imported figure has not exceeded 100%
– Take a screenshot of the System Health page
Review any errors on the Failed Items screen
– Take a screenshot of the errors
Step 4
Gather logs:
– Ensure that the module is configured for TRACE level logging
– This is done on the modules page
– Reprocess the item(s) or click on ‘Failed Imports’, or click on ‘Hanging Imports’
– Wait 1-5 minutes
– Generate a ‘Support Bundle’ for review by Support

Print Friendly, PDF & Email