EV Imports not working
If Archive Shuttle is unable to import data into Enterprise Vault, the following steps and information will help Support investigate the issue:
 
General Information
– EV version
– Location of the EV Import Module (is it on an EV Server)
– Archive Shuttle Core version
– Archive Shuttle modules version
 
Steps to follow
Is it all items for all mappings? Yes/No. If yes, go to step 1, if no, go to step 2
Step 1
Check that the retention categories are mapped.
– Unmapped categories can be seen on the System Health page
– This is required for intra or inter site migrations
– Take a screenshot of the Retention Category mappings
Check that the EV Import modules are scheduled
– This is on the Modules page
– Take a screenshot of the schedule
Check that the EV Import module is enabled, and the Core is able to communicate with it
– The module should not show as ‘red’ on the Modules page
– Take a screenshot of the Modules page
Check that the link containing the target vault store has an Import Module which is mapped
– This is on the Links Page
– Take a screenshot, and highlight the link
Step 2
Is it some items for all mappings? Yes/No. If yes, continue with this step, if no, go to step 3
Check the disk space is not exhausted
– Collect a screenshot
Check that the exported-but-not-imported figure has not exceeded 100%
– Take a screenshot of the System Health page
Review any errors on the Failed Items screen
– Take a screenshot of the errors
Step 3
Did the import start, and then just stop? Yes/No. If yes, continue with this step, if no go to step 4
Check that the module doesn’t have a scheduled defined
– This is on the modules page
– Take a screenshot of the schedule
Check the System Health page to ensure the target vault store/link is not in backup mode
– Take a screenshot of the System Health Page
Check the ‘Index Incomplete’ values on the System Health page
– Take a screenshot of the System Health Page
Check the disk space is not exhausted
– Collect a screenshot
Check that the exported-but-not-imported figure has not exceeded 100%
– Take a screenshot of the System Health page
Review any errors on the Failed Items screen
– Take a screenshot of the errors
Step 4
Gather logs:
– Ensure that the module is configured for TRACE level logging
– This is done on the modules page
– Reprocess the item(s) or click on ‘Failed Imports’, or click on ‘Hanging Imports’
– Wait 1-5 minutes
– Generate a ‘Support Bundle’ for review by Support

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