Issue
The following error may be seen in an Office 365 module log file when trying to ingest data:

2014-11-18 10:11:51Z| 152| 13|TRACE|                                       CheckHash|Start checking hash for file \\ArchiveShuttle\ArchiveShuttle\92712aab-a156-4b64-bdd2-6e65848d16ea\23791663-81ed-4bb0-8130-0cf8e1cf576e\1\61658e0a-1a3b-a77d-952d-fde73ba67701 with item routing id 1 
2014-11-18 10:11:51Z| 152| 13|ERROR|                                           Ingest|Error during ingest (IC:1)  Void WinIOError(Int32, System.String)
The user name or password is incorrect.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at ArchiveShuttle.Module.Hashing.CreateHash(FileInfo fileName, HashAlgorithm hashAlgorithm)
at ArchiveShuttle.Module.Hashing.CheckHash(FileInfo fileName, String sourceHash, HashAlgorithm hashAlgorithm, String& targetHash)
at ArchiveShuttle.Module.Hashing.CheckHashMD5(FileInfo fileName, String sourceHash, String& targetHash)
at ArchiveShuttle.Module.Office365.ExchangeServiceWrapper.CheckHash(String fileName, ExchangeItem exchangeItem)
at ArchiveShuttle.Module.Office365.ExchangeServiceWrapper.Ingest(ExchangeItem item, PerformanceLogging performanceLogging)
2014-11-18 10:11:51Z| 152| 13|ERROR|                                            Ingest|Filename failed is: \\ArchiveShuttle\ArchiveShuttle\91762aab-a156-4b64-bdd2-6e65848d16ea\23791663-81ed-4bb0-8230-0cf8e1cf576e\1\61658e0a-2a3b-a77d-952d-fde73ba67701 (IC:1) 
2014-11-18 10:11:51Z| 152| 13|TRACE|                             AddFailedImportResult|Added failed item to local DB. MappingId: [1] ItemRoutingId: [1]

Solution

The module is attempting to read the file from the staging area but does not have permission to access it. The account being used is the account specified for the Office 365 Windows Service.

Print Friendly, PDF & Email