We have observed in a small number of Office 365 tenants connected to Nova that the job which collects Tenant Secure Score information from Microsoft fails. In this article we’ll see how to check your data collections jobs in order to see if you are impact. If you are impacted, reach out to our Customer Experience Team.

Reviewing the job list

The job list of an affected tenant will have multiple occurrences of the Tenant Secure Score job showing as failed, as we see here:

Note: We have filtered the list of jobs to show only those which have errored.

There error may be:

HTTP status: BadRequest. Response: { “error”: { “code”: “AuthenticationError”, “message”: “Error authenticating with resource”, “innerError”: { “request-id”: “7f86d0aa-19ae-4bf7-931a-f5646fd07bfc”, “date”: “2019-09-09T13:01:01” } } }

When logged into Office 365, if the following URL is used, an error may be shown, as we see here:


  “error”: {
    “code”: “BadRequest”,
    “message”: “Resource not found for the segment ‘getTenantSecureScores’.”,
    “innerError”: {
      “request-id”: “8e73d01e-a788-4851-a98c-1cbc41e4edf2”,
      “date”: “2019-09-09T14:41:29”



For each of the failures, Nova will generate a notification:

Overall effect

The effect of not receiving a tenant secure update is that the widget which can be used to show the data on a dashboard will show ‘no data’:

Next steps

We would like to hear from customers who experience this issue. Reach out to our Customer Experience Team to log an issue referencing this article.

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