Many organizations move their on premises services to the cloud in hopes of getting better service than they have—better up-time, security, resiliency, data protection, etc. Nova Service Health provides Office 365 workload availability monitoring that helps an organization see whether Office 365 is as reliable as the organization hoped. This is achieved through:

  • Performance monitoring
  • Outage location tracking
  • Workload availability monitoring
  • SLA reporting

This information is invaluable when troubleshooting Office 365-related problems. The service gives an organization quick answers to questions like:

  • Is the service available? Nova Service Health offers global awareness of Office 365 service status.
  • Is it performing like it should? Find answers in SLA planned-versus-actual reporting.
  • Can a certain user use the service? Helpdesk troubleshooting is easier with per-user visibility.
  • Are there any problems with the service that might affect my users? Check per-location statuses to find out.

Nova Service Health gives you access to historical and real-time monitoring data, so you can see what’s broken now, what was broken in the past (including when it broke and when it started working again), and a historical record of latency, uptime, etc. This allows you to make data-driven decisions.
You can monitor service availability globally:

Or, focus on a specific location:

Here’s a video with more information about Nova Service Health:

What does it monitor?

Microsoft data centers are automatically monitored for Office 365 workload availability, outages, performance, etc.
Besides monitoring those data centers, Nova Service Health can be configured to track availability and performance of other services, as well.
For example, if you have a lot of users in a certain location, let’s say Toronto, you could install a beacon on a virtual machine in Toronto. Then, Nova Service Health reaches out to a mailbox that you configure and tests the availability/performance.
In this example, it’ll test the connection from Toronto to the data center where the mailbox exists.

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