Issue
There is a functionality in PST Flight Deck to upload “ownerless” PST files to PST Flight Deck and park them on the server. This functionality was designed to move ownerless files from the active working area into an alternate storage location while ownership is decided.
Solution
Parking functionality is disabled be default. There are a few configuration tasks needed on the PST Flight Deck Server to enable parking of ownerless PST files:

  1. Enable upload of PST files marked as “Not Mine” – this can be done in PST Flight Deck Admin Console:
    • Settings -> Environment -> “Advanced” tab -> “Migration Agent” section -> setting: Upload PSTs marked “Not Owner”
    • Check the setting in and “Save” the changes
  2. Enable “Pre-Processing – Park” Module in the workflow – this can be also done in PST Flight Deck Admin Console:
    • Settings -> Workflow -> select “Pre-Processing – Park” module and enable it for every location
    • Check-in “Enabled” and click “Update”
  3. Configure the Park Module (the directory where the parked files will be stored) – this can be also done in FlightDeck Admin Console:
    • Settings -> Module Editor -> “Park” tab -> specify “Park Location” for every location
    • Hit “Apply” to save the changes. There is no need to restart the service.
  4. Configure the un-park Location (the directory the PST file will be un-parked from) – can be also done in PST Flight Deck Admin Console:
    • Settings -> Locations -> specify “Unpark Location”
    • Hit “Add”/”Edit” in the ribbon, then specify Unpark Location for every location and Save the changes.
  5. Set the Ownerless user – can be also done in PST Flight Deck Admin Console:
    • Ownerless user is the account the ownerless PST files will be re-assigned to. This must be a (dummy) user with no PST files. Also, there must be no Migration Agent running under the ownerless account in the environment.
    • Settings -> Environment -> “General” tab -> set the Ownerless User
    • Hit “Save” to confirm the change.
  6. Enable the Ownerless account for migration in PST Flight Deck – can be also done in PST Flight Deck Admin Console:
    • Migration Priority needs to be higher than 0, but lower than the “Highest Priority” configured on the server (Settings -> Environment -> “General” tab -> Highest Priority)
    • Manage -> Users -> filter and mark the ownerless account -> hit “Change Priority” in the ribbon -> and set a new migration priority (default is “0”)
    • Hit “OK” to confirm the change.

How it works (workflow)
1. When a user gets a “PST Migration” pop-up there are available 3 possible actions on the user’s PST files:

  • Select a PST file for migration (Migrate)
  • Select a PST file for deletion (Delete)
  • Mark a PST file as “Not Mine” (Not Mine)


2. If the parking functionality is enabled then the PST file that is marked as “Not Mine” will be uploaded to PST Flight Deck and parked on the server in the park location (directory). Once the user sets the PST file as “Not Mine” and hit “Migrate Now” then the PST file is automatically re-assigned from the “original user” account to the ownerless account (it won’t be linked to the original user anymore). Also, the status of the ownerless PST file will be changed from 2600 (Awaiting User Action) to 2500 (User is not owner).
The PST file is successfully parked once it gets the status 6400 (Parked). Here is an example of the successful workflow:
As you can see, the PST file was uploaded to the PST Flight Deck server, backed up and parked.
3.  Once the PST file is parked you will see an operator event in the Dashboard:
4. As you can see there is a manual intervention needed to process a parked PST file. You need to execute two actions:
A) Determine the right owner of the PST file and re-assign the PST file from the ownerless user to the right owner. This can be done on the “Manage -> Files” screen:

  • NOTE: You can use the Content Scanner to get more details for assigning of the right owner.
  • Go to Manage -> Files -> filter and mark the particular PST file -> select “Actions” from the ribbon and hit “Change Owner”
  • Select the new owner from the grid and hit “Change Owner”

B) Select the action that needs to be executed with the parked PST file. There are two options how to proceed:

  • Go to Manage -> Files -> filter and mark the particular PST file -> select “Actions” from the ribbon and hit:
  • “Mark file for Unpark and Migrate” – PST file will be set to the status 200 (Migrating) and processed like a “normal” PST file selected for ingestion (i.e., PST file will be ingested and the original PST file will be deleted on the client)
  • “Mark file for Unpark and Delete” – PST file will set to the status 2400 (Deleting) and processed like a “normal” PST file selected for deletion (i.e., PST file won’t be ingested, but the original PST file will be deleted on the client). You can use this option when you want to get rid of a PST file. Good thing is, you will have a backup of the original PST file in the Backup directory (Backup module) – for safety reason.
  • That’s it. The rest will be done by PST Flight Deck automatically.

5. “Unparking” process (see the previous step) is handled by PST Flight Deck scheduled task called “Unpark” (Settings -> Scheduled Tasks). The PST file will be unparked once the task runs next time (depends on the schedule – hit “Edit” if you want to change the schedule). Of course, you can always start the task manually (Hit “Run Now”).
6. Here you can get an example of the successful workflow (Mark file for Unpark and Delete):
 

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