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  4. Users is not able to login with Google Authenticator
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  2. Radar Reporting
  3. Users is not able to login with Google Authenticator

Users is not able to login with Google Authenticator

Overview

User has MFA/2FA enabled with Google Authenticator and cannot log in. User was a Radar user.

Solution

  1. Remove 2FA/MFA for user
  2. Let user log in again without 2FA/MFA
  3. Setup 2FA/MFA

Notes

During the migration of MFA data, they were migrated as Base 64 and not Base 32. Therefore Google Authenticator cannot be verified and is preventing login.

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Updated on July 23, 2019

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