1. Home
  2. Support Processes
  3. Support Ticket Checklist

Support Ticket Checklist

Note that sometimes, just updating to the latest version will solve your problem. Please try to make sure you have the latest version of the software before submitting your question.

Have you gone through our common questions section? It contains an extensive collection of common issues. You may find a solution to your problem there without having to open a ticket.

When submitting a problem, please use a descriptive title and a detailed description as well as including these three things:

  1. Steps to reproduce.
  2. What you expect to see.
  3. What you actually see.

We can only respond to support questions that are in English. If you send a question in any other language, we will try our best to translate it using online translators. These frequently aren’t accurate so our response may not be very fluent.

Print Friendly, PDF & Email
Updated on September 26, 2017

Was this article helpful?

Related Articles