Native Format Import module may log the following error:
2015-10-30 13:56:45Z|8180| 95|ERROR| Get|Exception during getting of native import commands. System.Collections.Generic.IEnumerable`1[ArchiveShuttle.Common.Resources.ModuleCommand] GetRename(ArchiveShuttle.Core.Library.ContainerMapping, Int32)
No statistics found for SubContainerId: [XXXX]
at ArchiveShuttle.Core.Library.Command.Retriever.NativeModuleCommand.GetRename(ContainerMapping containerMapping, Int32 count)
at ArchiveShuttle.Core.Library.Command.Retriever.NativeModuleCommand.GetRename(Guid moduleId, Int32 commandCount)
at ArchiveShuttle.Core.Library.Command.Retriever.NativeModuleCommand.Get(Guid moduleId, Int32 commandCount, String additionalInfo)
The entry above is telling us that no statistics were found for Native Format SubContainer. It can happen when the SubContainer is renamed during Stage 2 or when the “Finalize finished PSTs in Stage 1” setting is enabled for Native Import, and there are no items. Therefore, the cause of the issue are mappings to PST without items or SubContainers without routed items.
When the issue are mappings without items, remove those mappings. If the issue is SubContainers without routed items, please contact our support to help you with removing of such entries.