Overview

Content scanner produce Exceptions in FlightDeck Module (Extraction Service).log
Extraction’s Content scanner doesn’t populate fields Common Sender and Common Receiver in Manage>Owner screen or number of Items Discovered in Manage>File screen.
Prerequisites
This issue was observed only in PST Flight Deck 5.3
Details
In FlightDeck Module (Extraction Service).log such exception is occurring:

2017-07-12 18:43:37Z|ERROR|P:3460|T:14|
ContentScannerUploader SendContent totally failed Could not find endpoint element with name 'ContentScannerSoap' and contract 'ContentScanner.ContentScannerSoap' in the ServiceModel client configuration section. This might be because no configuration file was found for your application, or because no endpoint element matching this name could be found in the client element.!
 EXCEPTION: System.InvalidOperationException: Could not find endpoint element with name 'ContentScannerSoap' and contract 'ContentScanner.ContentScannerSoap' in the ServiceModel client configuration section. This might be because no configuration file was found for your application, or because no endpoint element matching this name could be found in the client element.
 at System.ServiceModel.Description.ConfigLoader.LoadChannelBehaviors(ServiceEndpoint serviceEndpoint, String configurationName)
 at System.ServiceModel.ChannelFactory.ApplyConfiguration(String configurationName, Configuration configuration)
 at System.ServiceModel.ChannelFactory.InitializeEndpoint(String configurationName, EndpointAddress address)
 at System.ServiceModel.ChannelFactory`1..ctor(String endpointConfigurationName, EndpointAddress remoteAddress

Items Discovered field is not populated after Extraction:

Common Sender/Common Reciever fields are not populated after Extraction

Solution

1) Locate file QUADROtech.FlightDeck.Extraction.Service.exe.config
This file should be located c:\Program Files\QUADROtech\PST FlightDeck\Modules\Extraction Module\
2) Edit file and search for string: name=”ContentScanner”
3) Change it to string: name=”ContentScannerSoap”

4) Restart the Extraction service

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