Manually add an active Sender-Recipient SMTP address

  1. Go to Configuration
  2. Select ‘Journal Transformation User Management’ page
  3. From the ‘Select Journal Transformation Name’ drop down, select ‘All’ or the required Journal Transformation Container Mapping
  4. Click Add toolbar button
  5. In the ‘Enable Users for Journal Transformation’ pop out window, select the required active Sender-Recipient SMTP and click Save & Close button

 

The selected Sender-Recipient SMTP address is now enabled for use in Journal Transformation and is added to the ‘User Mappings’ screen

Add Sender-Recipient SMTP address using .csv file

A .csv file can be used to add users for Journal Transformation.

The csv file requires the format to be: OriginalSMTPAddress,PrimarySMTPAddress(optional)

  1. Go to Configuration
  2. Select ‘Journal Transformation User Management’ page
  3. From the ‘Select Journal Transformation Name’ drop down, select ‘All’ or the required Journal Transformation Container Mapping
  4. Click Import from CSV toolbar button
  5. Click Browse and select your .csv file
  6. Ensure the option, ‘Update existing user mappings’ is NOT selected
  7. Click Import

 

The selected Sender-Recipient SMTP address is now enabled for use in Journal Transformation and is added to the ‘User Mappings’ screen

Manually enable an active address for import

To manually enable a Sender-Recipient SMTP address:

  1. In the ‘User Mappings’ screen, Select the required Sender-Recipient SMTP address
  2. Ensure the selected Sender-Recipient SMTP address status is:
    1. Has Mailbox = Yes
    2. Is Ready for Import = Ready
    3. Enabled for Import = No
    4. Is Deleted = No
  3. Then click the ‘Enable for Import’ toolbar button
  4. Ensure the ‘Enabled for Import’ status changes to ‘Yes’ (Enabled) for the selected Sender-Recipient SMTP address

Monitor progress of an ‘Enabled for Import’ Sender-Recipient SMTP address

To monitor the progress of the Enabled Sender-Recipient SMTP address Journal Transformation mapping:

  1. Go to Manage & Operations > Stage 1
  2. Select the required Journal Transformation container mapping
  3. Expand the Journal Transformation container mapping to view the enabled Sender-Recipient SMTP sub-containers.

Troubleshooting

Sender-Recipient SMTP address does not appear

If the required Sender-Recipient SMTP does not appear in the ‘Enable Users for Journal Transformation’ pop out window when you attempt to add a user for Journal Transformation.

You will need to confirm the SMTP address is correct and that the Stage1 Journal Transformation mapping has completed exporting/identifying sender-recipient SMTP addresses. As only exploded sender-recipient SMTP addresses appear.

If you are adding a Sender-Recipient SMTP using csv file, ensure the file is formatted correctly and contains valid Sender-Recipient SMTP address.

If the export has completed for all Journal Transformation Container Mapping. Further investigation of the logs and database will be required by Quadrotech.

CSV Import Fails

Check the WebUI log for the tenant and you will see the UI activity, example below,

2020-02-10 14:41:43Z|11405|chs-as-01| 53|TRACE|                                 ReadUsersFromFile|File [E:\WebHotel\cola\UI\App_data\UploadTemp\2d4adde5-a376-4664-88a3-0d34e9cb8711.csv] was processed, [1] lines were read with total of [0] user mappings

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