Issue
Sometimes it is necessary to know why shortcuts remain in Exchange or Office 365 mailboxes even after post processing has run through the Delete Shortcuts command.
 
Solution
Shortcut Process module will remove shortcuts only when they will have:
– ArchiveId MAPI Property
– SavesetId MAPI Property
– Message Class = IPM.Note.EnterpriseVault.Shortcut for Enterprise Vault environment
If the items have those attributes, the Shortcut Process module will mark those items duing the mailbox scanning, and then those marked items will be removed from the mailboxes.
If the shortcuts are not removed from the mailbox, they are missing some of those attributes, and the files need to by reviewed. Check the KB about how to review MAPI properties.
If you need more help with it, please contact our support team.
 

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