Issue
In some environments, the LegacyExchangeDN stored in Enterprise Vault Directory database and Active Directory could differ, and therefore Archive Shuttle is not able to resolve EV archive owner.
Solution
Archive Shuttle is using the LegecyExchangeDN and DistinguishedName stored in EV Directory and AD to match EV archives to users. In some cases, the LegacyMailboxDN could differ, and because of that, the owner of the EV archive is not resolved.
A new setting was added for the EV Collector to ignore LegacyExchangeDN when matching archives to users.
To enable the setting, follow these steps:

  1. Navigate to the System Configuration screen.
  2. Chose the EV Collector tab on the System configuration screen
  3. Enable the option to Ignore LegacyExchangeDN when matching EV Users.
  4. Click Save.

The next time the owner resolution runs, it will ignore the LegacyExchangeDN and it will match the users to the archive only with using DistinguishedName.
The setting is available from Archive Shuttle 8.2.

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