Investigation of mapping in Not Started status

Overview

Some mappings may show the status “Not Started” on Stage 1 screen.
There is an existing move request in the source environment that is downloaded by Mailbox Shuttle and stored in the database.

Solution

To resolve this issue a move request that was created outside of Mailbox Shuttle has to be deleted.

1. Find the name of the default Exchange server (Configuration/Environments screen):
2. Run following query against the Mailbox Shuttle database to get the Exchange database Guid

   SELECT Guid FROM ExchangeDatabase
   INNER JOIN Mailbox ON ExchangeDatabase.Id=Mailbox.ExchangeDatabaseId
   INNER JOIN Mapping ON Mailbox.Id=Mapping.MailboxId
   WHERE Mapping.Id=XYZ

3. Run the following cmdlet from the default Exchange server (Step 1) using the same credentials as Mailbox Shuttle does. A move request that exists in the source environment and has to be deleted should be displayed.

   Get-MoveRequestStatistics -MoveRequestQueue [DatabaseGuid_Step 2]

Once there is no existing move request, Mailbox Shuttle starts migration.