Before installing the agent, make sure .Net 4.6.2 is installed on the Windows Server where the On-Premises agent will be installed.
The agent should be installed on a Windows server, the following versions are currently supported; Windows Server 2012, Windows Server 2012 R2 & Windows Server 2016.
You will also need:
- A local service account with “Run as a service” rights. This account will be used to start the agent service. See “Creating a local service account”
- A domain user account with “View-Only administrator” rights to the exchange environment you wish to report on. This account will be used to access your exchange environment. See “Creating an Exchange access account”
Supported Exchange versions
- Exchange 2010
- Exchange 2013
- Exchange 2016
In order for on-premises data to be collected for Radar Reporting you will need to deploy an agent to a Windows Server. It is NOT recommended to install this on the Exchange Server itself. The Windows Server should be in the same domain, or be able to contact your exchange environment via PowerShell.
During the installation process, you will be required to enter the following information:
- Local service account username & password
- Exchange access account username & password
- IP address of your Exchange Server
- Agent ID
- Agent AUTH Token
The Agent ID & AUTH Token will be supplied from the Radar Reporting site during the installation process.
Download and Install the On-Premises agent
1. Log into your Radar Reporting account.
2. From the left-hand menu select Profile and Settings > On-Premises
3. Click the Download agent button
4. Copy the installation file to your Windows Server and double-click to install
5. On the Welcome page – Click Next
6. Check through the Terms & Conditions, then click Next
7. Region – Select the region where your data is hosted.
8. Token Verification – Copy the Agent Id & AUTH Token from the On-Premises Settings page in Radar Reporting. You can obtain this by clicking Add New Agent and pasting the data into the agent installer. Click Verify and Next.
11. Once the agent has been enabled, the next stage is to set the Exchange access account in the Credential Editor.
12. Navigate to C:\Program Files\Quadrotech\OnPremises\Reporting\Credential Editor
13. Press SHIFT and right-click ADAM.Credentialeditor.exe and click Run as a different user.
14. Click Add and enter the following details into the field.
Account: Exchange service account that has “View-Only Administrative” access to your exchange environment. See Prerequisites
Password: Password for the above account
Tag 1: IP Address of your Exchange Server
The local service account is required for the agent to log in to the local system and run as a service. To do this:
- Log onto the local machine and create a new user.
- Once you have the account created, you must grant it access to “Log on as a service” and local administrator.
- Next, follow the instructions in this article, https://technet.microsoft.com/en-gb/library/cc794944(v=ws.10).aspx
Creating an Exchange access account
The Exchange access account is used by the agent to pull information from your exchange environment. This should be a domain user account that MUST be a member of Exchange View-Only Administrators.
This article explains how to create a user account in your domain. https://technet.microsoft.com/en-us/library/dd894463(v=ws.10).aspx
Once this process has been completed, we will have everything we need to gather information on your on-premises mailboxes. If you have any questions, or trouble configuring the agent, please contact our support team, by clicking the ‘?’ Icon in the top-right of the application.