New users can be added to tenants that you have access so that they can have access to Nova features and services. This is performed in TMS (the Tenant Management System).

These are the steps that you should take:

  • Login to TMS using an account with the System Administrator role.
  • Locate the tenant / container where you want to add a new user and click on it.   (For example I could click on ‘Software training’)
  • Then click on ‘Users’
    You will be shown a list of users who are already associated / invited / active in your chosen tenant. On the ‘invitations’ tab,  you can invite a new user. Enter their email address, choose appropriate roles, and click on ‘Invite’


This sends an invitation to that user via email to join the tenant / container, which the user must accept.

Once accepted the user will appear on the list of users. Whilst you wait for them to accept you can see them on the invitations tab.

Once they accept, they are then associated (or linked) to that container / tenant and have a particular role with associated capabilities within that tenant.

If a user has access to multiple container / tenants then they should use the Persona menu to switch to different tenants:

To learn more about the Persona menu, see this article.

Nova remembers which tenant and role a user was last using, so the next time that user logs into Nova it takes the user back to the same place. This happens across browsers, and across sessions.

What’s an association?

In the above description we’ve mentioned ‘association’ several times, this is essentially a link between your user account, and a tenant, via a particular role. In some organizations there is a one-to-one link, in other organizations a single user might have access to multiple Office 365 tenants. It’s also possible for the same user to have different access levels in different organizations. In other words they would have different roles. Let’s say we have multiple tenants in an organization, as shown below:

An account, can have different roles in different tenants in this structure.

And in fact might not have access to certain tenants in the structure.

Removing a user

To see how to remove a user from your tenant, see this article.

Print Friendly, PDF & Email