Issue:
File successfully uploaded but is not processed by any modules despite restarting those services.
Summary:
Uploaded files should begin processing by the post processing modules within the hour of having the Upload Status reflect a successful upload in most cases. Should you notice a prolonged period where files are not progressing, a likely culprit is that your license key has expired.
Other behavior noted from having an expired license key is as follows:

  • Core service fails to restart
  • Missing features in the PST Flight Deck Admin Console
  • Abnormal responses of certain options in the PST Flight Deck Admin Console

To confirm your license key is valid, please perform the following steps:

  1.  Click the “information” icon in the upper right of the PST Flight Deck console
  2. Review the resultant window for license status as seen in figure 1


The Core service log files can also be used to determine if the license key is valid.
If you feel your license is expired and should not be, please contact a Quadrotech representative to help you with the issue.
For assistance in adding a license file to the PST Flight Deck server, please review the following knowledge-base article:
https://info.quadrotech-it.com/knowledge-base/howto-updating-the-pst-flight-deck-license-file/

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