Issue
The EV Collector module, and/or the Exchange Import module may log a MAPI_E_FAILONEPROVIDER error message such as this:

2014-11-19 15:32:47Z|2777| 78|ERROR|                                    ConnectMailbox|Error while connecting to the mailbox  Redemption.RDOStore GetSharedMailbox(System.Object)
Error in IMAPISession::OpenMsgStore(pbExchangeProviderPrimaryUserGuid): MAPI_E_FAILONEPROVIDER
ulVersion: 0
Error: Microsoft Exchange is not available.  Either there are network problems or the Exchange computer is down for maintenance.
Component: Microsoft Exchange Information Store
ulLowLevelError: 2147746069
ulContext: 1318
   at Redemption.IRDOSession.GetSharedMailbox(Object NameOrAddressOrObject)
   at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.GetSharedMailbox(IRDOAddressEntry addressEntry, MailboxType mailboxType)
   at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.ConnectMailbox(String legacyExchangeDN, MailboxType mailboxType)
2014-11-19 15:32:47Z|2777| 78|ERROR|            CollectShortcutsStatusForSingleArchive|Error while trying to collect shortcuts  Redemption.RDOStore GetSharedMailbox(System.Object)
Error in IMAPISession::OpenMsgStore(pbExchangeProviderPrimaryUserGuid): MAPI_E_FAILONEPROVIDER
ulVersion: 0
Error: Microsoft Exchange is not available.  Either there are network problems or the Exchange computer is down for maintenance.
Component: Microsoft Exchange Information Store
ulLowLevelError: 2147746069
ulContext: 1318
   at Redemption.IRDOSession.GetSharedMailbox(Object NameOrAddressOrObject)
   at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.GetSharedMailbox(IRDOAddressEntry addressEntry, MailboxType mailboxType)
   at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.ConnectMailbox(String legacyExchangeDN, MailboxType mailboxType)
   at ArchiveShuttle.Modules.ExchangeLibrary.Connection.PrimaryMailboxConnection..ctor(String legacyExchangeDN)
   at ArchiveShuttle.Module.EVCollectorModule.Wrapper.MapiWrapper.ScanMailboxForShortcuts(String legacyMbxDn, String vaultId, Guid contid)
   at ArchiveShuttle.Module.EVCollectorModule.EvItemsGatherer.CollectShortcuts(EVArchive archive)
   at ArchiveShuttle.Module.EVCollectorModule.EvItemsGatherer.CollectShortcutsStatusForSingleArchive(EVArchive archive)
2014-11-19 15:32:47Z|2777| 78|TRACE|                                             .ctor|>> SetCommandResult

Solution
When troubleshooting it might be observed that the MAPI profile appears to be correct; it opens Outlook with no prompts and goes into the service account mailbox. Opening the specified user mailbox may also work, as will browsing for items.
In this situation, a reboot of the server running the module may resolve the issue.
Note: The error is only useful/concerning if shortcut filtering is required.

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