Overview

You may experience some containers not being visible on the Bulk Mapping screen.

Details

The Archive Shuttle Bulk Mapping screen was changed significantly in version 9.6 and 9.7.

Solution

If you have experienced the issue with some containers not being visible, update Archive Shuttle to versions:
AS 9.7 – 9.7.40079.2 and higher
or
AS 9.8 – 9.8.40079.1 and higher
All types of source container will be visible and, in addition, the following types of Office/Exchange target containers will be visible:

  • User Mailbox
  • Linked Mailbox
  • Shared Mailbox
  • Room Mailbox
  • Equipment Mailbox
  • Mail User

If you have access to the Archive Shuttle Directory Database, you can check your Office/Exchange target containers in the Archive shuttle database using the query below.
Office 365 containers

--Office 365 containers
use [ArchiveShuttleDirectory];
select o365.ExchangeMailboxTypeId,
EMT.[Name],
count (o365.ExchangeMailboxTypeId) as Occurance,
EMT.IsVisible
from Office365Mailbox o365
inner join ExchangeMailboxType EMT on EMT.ExchangeMailboxTypeId = o365.ExchangeMailboxTypeId
group by o365.ExchangeMailboxTypeId, EMT.[Name], EMT.IsVisible
order by Occurance desc

Exchange containers

-- Exchange containers
use [ArchiveShuttleDirectory];
select EM.ExchangeMailboxTypeId,
EMT.[Name],
count (EM.ExchangeMailboxTypeId) as Occurance,
EMT.IsVisible
from dbo.ExchangeMailbox EM
inner join ExchangeMailboxType EMT on EMT.ExchangeMailboxTypeId = EM.ExchangeMailboxTypeId
group by EM.ExchangeMailboxTypeId, EMT.[Name], EMT.IsVisible
order by Occurance desc

If some containers are still hidden after upgrading you can update the appropriate ExchangeMailboxTypeId in the Archive Shuttle Directory Database

use [ArchiveShuttleDirectory];
UPDATE dbo.ExchangeMailboxType SET IsVisible = 1 WHERE ExchangeMailboxTypeId = ;

If you have any further issue, please let us know. Raise a support case via this link.

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