Module log shows entry which stops processing but does not error: Result from service is null or empty string.

Issue: PST files stop processing and appear hung in their present module without failing. Review of the module log shows a failure to pick up new work and a line similar to the following logged:   2015-03-06 19:29:20Z|DEBUG|P:5028|T:8|PasswordRemoverItemProvider|Result from service is null or empty string. Review of the Hosted log file shows the following: [2015.03.06 11:29:20:928]Continue reading Module log shows entry which stops processing but does not error: Result from service is null or empty string.

A user with two workstations is prompted by the agent to migrate PST files found on both machines

A user with two workstations is prompted by the agent to migrate PST files found on both machines Description: Sometimes, individuals authenticate from several workstations with their same domain credentials. When prolonged use occurs on a workstation with the PST Flight Deck (FD) Migration Agent installed, a scan for PST files is likely to takeContinue reading A user with two workstations is prompted by the agent to migrate PST files found on both machines

Moving a directory database (PSTFlightdeckDirectory)

Issue Sometimes it might be necessary to move a directory database (PSTFlightdeckDirectory), E.G. to a faster SQL server or to a new SQL server instance. Solution It is possible to achieve this goal by performing the following steps: Stop PST Flight Deck services and application pools Move a directory database (PSTFlightdeckDirectory) Make sure the PSTContinue reading Moving a directory database (PSTFlightdeckDirectory)

Howto: manually deploy the FlightDeck Admin Console on another computer

How-to manually deploy the FlightDeck Admin Console on a computer other than the PST FlightDeck server. Prerequisites: 1. Microsoft .NET Framework 4.5 or higher 2. The account FlightDeck Admin Console will be running under needs to have access to PSTFlightDeckDirectory database (read/write).  Please follow these steps: 1. Copy all the files to a new computer manually. All requiredContinue reading Howto: manually deploy the FlightDeck Admin Console on another computer

Registry Keys Changes the Migration Agent Performs in Snapshot Mode

When PST Flight Deck Migration Agent is processing PST files on end-user workstations it can process PST files by disconnecting them from Outlook or by doing a Snapshot. Note in order to do a snapshot PSTDisableGrow functionality needs to be available on the end-user workstation. Outlook 2003 and Outlook 2007 they both require specific MicrosoftContinue reading Registry Keys Changes the Migration Agent Performs in Snapshot Mode

How to determine what module processed a given file

Overview Sometimes it might be necessary to determine what module processed a given file, e.g. when troubleshooting environment with multiple processing servers for modules and you need to look in a specific module’s log file. Solution This information can be found on Manage -> Users / Files screens using “Reprocess Module” or “Progress” buttons in the ribbon.Continue reading How to determine what module processed a given file

Error occurred when reaching the PST Flight Deck helpdesk portal

ISSUE When you have correctly set up all the groups and roles for using PST Flight Deck portal, you can run into the error below when trying to reach the Helpdesk interface. Error Details This exception can be found in hosted-FlightDeck Helpdesk Web Interface.log file. EXCEPTION: System.SystemException: The trust relationship between the primary domain andContinue reading Error occurred when reaching the PST Flight Deck helpdesk portal

Changing the default logging location for FlightDeck

The logs files for PST Flight Deck are by default being written to C:\Program Files (x86)\QUADROtech\Logs location. To change default logging location, follow this steps: 1. Create a folder in the new location, eg D:\QUADROtech\Logs 2. Move the gtrace.exe file to to new QUADROtech folder; D:\QUADROtech 3. Delete “Logs” folder in C:\Program Files (x86)\QUADROtech location 4. Open “Registry Editor”Continue reading Changing the default logging location for FlightDeck