ISSUE: PST Flight Deck monitoring service will not start when using HTTPS

Overview PST Flight Deck monitoring service is not starting and generating a warning when the system is configured to use HTTPS. Prerequisites This issue was observed in PST Flight Deck Monitoring Tool when using HTTPS Details Warning popup window will appear when trying to start PST Flight Deck Monitoring service: Event is logged at the pointContinue reading ISSUE: PST Flight Deck monitoring service will not start when using HTTPS

HowTo: Retrieving Migration Agent log file from the PST Flight Deck Admin Console

Issue Sometimes it might be necessary to investigate the Migration Agent log files. The log files are stored in this default directory (on the user’s workstation): %Temp%\QUADROtech; E.G. C:\Users\UserName\AppData\Local\QUADROtech There is also an option to retrieve these log files directly from PST Flight Deck Server. Solution You can request the log files from the PST FlightContinue reading HowTo: Retrieving Migration Agent log file from the PST Flight Deck Admin Console

Office 365 user synchronization task not getting information

Issue The Office 365 user synchronization task is responsible for collecting the information about users Online primary & archive mailboxes (size, free space, licensed). There are a few issues that can occur that will prevent the successful running of the task. This KB lists those known issues and gives hints on how to solve them. SolutionContinue reading Office 365 user synchronization task not getting information

HOWTO: Failover / Failback Vault Stores

Issue When EVnearSync automatically fails over to the replica storage, manual failover is initiated it places Enterprise Vault into read-only mode (by turning on backup mode on each Vault Store). If the replica copy is to be used for an extended period it might be required to make that copy read/write. This article explains howContinue reading HOWTO: Failover / Failback Vault Stores

HOWTO: Resolve "Could not load type ‘System.ServiceModel.Activation.HttpModule’" error

Issue When EVnearSync Core is running on Windows Server 2012 (IIS 8) or Windows Server 2012 R2 (IIS 8.5) following error might occur in EVnearSync Web Interface: Could not load type ‘System.ServiceModel.Activation.HttpModule’ from assembly ‘System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089’ Solution Following steps need to be executed in order to resolve the issue: 1. Open IIS Manager 2. In IIS Manager, expandContinue reading HOWTO: Resolve "Could not load type ‘System.ServiceModel.Activation.HttpModule’" error

Request failed with HTTP Status 405: Method not allowed

Issue Sometimes you might get HTTP Status 405 error on the client when communicating with Core web service: http://FlightDeckCoreServer/PstFlightdeckWS/AdvancedClient.Svc Error: Request failed with HTTP Status 405: Method not allowed  Solution If you installed the IIS after Windows Communication Foundation (WCF) was installed you must run the following command: “%WINDIR%\Microsoft.Net\Framework\v3.0\Windows Communication Foundation\ServiceModelReg.exe” -r Details are describedContinue reading Request failed with HTTP Status 405: Method not allowed

How to configure BITS upload location

Details If you need to configure the Background Intelligent Transfer Service (BITS) upload location, this can be achieved by following the steps outlined below: Setup the “local” BITS upload location in IIS on the server where the pst files will be uploaded to. Configure additional web service on the FlighDeck server with a different configContinue reading How to configure BITS upload location

PST Flight Deck switches to Limited mode after reaching Maximum number of Gigabytes

Overview PST Flight Deck (FD) has some safety mechanisms built-in to prevent the total depletion of disc space. Switch to the Limited mode is one such mechanism. Details FD monitors the total size of files for users uploading concurrently. If this value reaches a configured threshold, FD will switch to Limited mode. When in “LimitedContinue reading PST Flight Deck switches to Limited mode after reaching Maximum number of Gigabytes

Issue: Troubleshooting Ingestion with Failback option

Issue PST shows status of Partially ingested and Failback option is used. There is couple of reasons presently identified why Failback message can’t be ingested and set PST file to Ingest Blocked state. Solution 1) The resultant Failback message is too big This problem can be solved by Increasing the limit for item size toContinue reading Issue: Troubleshooting Ingestion with Failback option

HowTo: Manual matching of Mac users with AD accounts

Overview Mac users report to PST Flight Deck (FD) under specific accounts, which need to be mapped to AD accounts. This mapping should be done automatically by FD. However, there are some situations, when this automatic process fails and must be done manually. Details There are few conditions when automatic mapping of Mac user andContinue reading HowTo: Manual matching of Mac users with AD accounts