Installation of PST Flight Deck Management Console

Introduction The PST Flight Deck Administration Console provides for the full administration of the PST Flight Deck system.  Normally run on the PST Flight Deck server, the Administration Console is a powerful interface that should be used by only specially trained personnel.  There are situations where a less powerful console is needed and where theContinue reading Installation of PST Flight Deck Management Console

Syntax for the CSV Import Attributes Function

Overview There is a functionality in PST Flight Deck to import CSV files (Manage -> Users: Import Attributes). This gives us the possibility to update the properties for the batch of the users specified in the CSV files. (e.g. enable batch of the users for migration) Steps The CSV file must have a proper syntax: ColumnContinue reading Syntax for the CSV Import Attributes Function

HOWTO: By-pass "Last Scan" delay for an agent's discovery run

Overview When agents are deployed to an organization, the configuration of a PST Flight Deck (Flight Deck) is tuned so as to support all the requests coming into the server. These settings can cause delays when testing or troubleshooting specific FlightDeck Migration Agent’s (Agent) issues. This knowledge based article is authored to provide steps toContinue reading HOWTO: By-pass "Last Scan" delay for an agent's discovery run

HOWTO: Configure environment for aggressive pre-production testing

Summary PST Flight Deck is a solution designed for enterprise-scale migrations. Many of the actions of PST Flight Deck occur on a schedule or timed delay. In production, it is necessary to keep a longer delay for several actions to ensure the system does not get overloaded. When attempting to test or provide a demonstrationContinue reading HOWTO: Configure environment for aggressive pre-production testing

Worker process [PID] was terminated, because it didn’t update its status for [NN] minute(s).

Overview An error message implies a timeout where the process did not communicate for an extended period of time. PST file fails mostly due to Filter, Deduplication, or ingestion into Office 365 Details This message can occur for a number of reasons. The message occurs when there is a period of 10 minutes where aContinue reading Worker process [PID] was terminated, because it didn’t update its status for [NN] minute(s).

Recommended client anti-virus exclusions when performing PST file migrations

Overview: To minimize the number of challenges encountered while migrating data with PST Flight Deck (FD), it is strongly encouraged for organizations to adopt Enterprise-wide anti-virus (AV) exclusions within their organization, as well as specific exclusions on the FD servers. This article discusses the exclusions needed for all workstations and machines in the enterprise butContinue reading Recommended client anti-virus exclusions when performing PST file migrations

PST files identified on removable media despite "Scan Removable media" being deselected

Overview: Under some configurations, users may have PST files identified on removable media in PST Flight Deck despite having the option to “Scan Removable Media” deselected. Details: This behavior has been observed under the following two conditions: If a user has opened a file in Outlook and the “Scan Attached” option is selected (Fig 1) .Continue reading PST files identified on removable media despite "Scan Removable media" being deselected

Invalid entry in User Grid" error occurs in PST Flight Deck Console

Issue PST Flight Deck Admin’s or Operator’s Console launches and fails with error. Selecting the details of the error, something similar to the following is displayed: System.InvalidOperationException: Invalid entry in User Grid    at QUADROtech.PSTFlightDeck.SME.UI.Manage.Controllers.ManageUsers.OnMasterRowEmptyEvent(Object sender, MasterRowEmptyEventArgs e)    at DevExpress.XtraGrid.Views.Grid.GridView.DevExpress.Data.IDataControllerRelationSupport.IsMasterRowEmpty(Boolean isEmpty, Int32 controllerRow, Int32 relationIndex)    at DevExpress.Data.DataController.IsDetailRowEmptyCached(Int32 controllerRow, Int32 relationIndex)    at DevExpress.XtraGrid.Views.Grid.ViewInfo.GridViewInfo.CreateRowInfo(GridRowContinue reading Invalid entry in User Grid" error occurs in PST Flight Deck Console

Limiting Agent BITS Max upload speeds

Overview BITS is used to upload PST data from a workstation to the Uploads directory on the PST Flight Deck server.  In a default configuration, BITS will determine the total bandwidth available to a client and dynamically throttle the upload of a PST file by balancing client workload and bandwidth availability. PST Flight Deck (FD)Continue reading Limiting Agent BITS Max upload speeds

Migration Agent failed to upload PST file due to an inability to delete the SnapShot created from an Attached PST file.

Issue: When the migration is configured to run in Transparent mode, SnapShots are created of attached PST files to ensure data consistency and continuity of user experience. Some the SnapShot copy of the file is unable to be deleted due to a file lock or other conditions. When this occurs the following error can beContinue reading Migration Agent failed to upload PST file due to an inability to delete the SnapShot created from an Attached PST file.