Users with Roaming profiles have one or more suspended files

Issue Users with roaming profiles that move between multiple workstations repeatedly will have files with the status ‘Suspended’ for some or all of their attached PST files, as the Migration Agent can not find the original snapshot location. Solution In Setting>Windows Migration Agent>Agent tab>Edit XML look for the line <BitAbortErrors> </BitAbortErrors> and use the errorContinue reading Users with Roaming profiles have one or more suspended files

How to: Track and investigate item counts in PST Flight Deck

When processing PST files, it’s common to want to track the number of failed items (the items that couldn’t be ingested). Although failed items are a very small percentage of the total items for an organization, this can be important information to document for the project. This article covers how to best look at failedContinue reading How to: Track and investigate item counts in PST Flight Deck

Cannot reset a user in PST Flight Deck Admin Console

Issue When a user has a large number of PST files assigned to their account, usually in the many thousands, you cannot reset the user in the PST Flight Deck Admin Console, and this error is returned: The reset functionality was not designed to work when users have huge amounts of PST files assigned to them. YouContinue reading Cannot reset a user in PST Flight Deck Admin Console

Why is the Office 365 Reports tile missing from my O365 Apps list?

After having enabled Single Sign On (SSO) for your account, you will be able to find a new tile in your O365 Portal’s application list which will give you direct access to the reporting tool. Some older customers may not be able to find this tile within their portal – this may be due toContinue reading Why is the Office 365 Reports tile missing from my O365 Apps list?

How PST Flight Deck manages the upload queue (Concurrent Uploads / Maximum Upload Size)

Issue Sometimes events may be seen in the PST Flight Deck Admin Console (PST Flight Deck Console -> Manage -> Events) which prevent a user from starting their upload: We have reached the Maximum number of Gigabytes (50) allowed to be uploaded concurrently. Size of [samaccountname] PST Files which are considered to be upload candidates: X MbContinue reading How PST Flight Deck manages the upload queue (Concurrent Uploads / Maximum Upload Size)

Initial PST Flight Deck Migration Agent testing

Summary: When troubleshooting agent functionality issues, it is often useful to ensure that a client is able to reach the FD server, obtain its configuration, use the configuration obtained, and upload data to the configured FD uploads area. The aim of this article is to describe some testing that can be done to determine if thatContinue reading Initial PST Flight Deck Migration Agent testing

PST files identified by the PST Flight Deck Agent do not update the "Last Accessed" date

PST files identified by the PST Flight Deck (FD) Agent do not update the “Last Accessed” date Overview: When performing a PST migration, you may find that the attribute reported for discovered PST files for “Last Accessed Date” does not accurately reflect the actual time the PST file was last accessed. Frequently the “Last ModifiedContinue reading PST files identified by the PST Flight Deck Agent do not update the "Last Accessed" date

Migrations using PST Flight Deck may result in some items failing to migrate successfully

Issue: When performing any migration, it is important to identify and realize that some items may not be migrated successfully. Large migration projects may include the migration of millions of items, and for a number of reasons some those items may not reach their final target. The number of failed items in a migration project is frequentlyContinue reading Migrations using PST Flight Deck may result in some items failing to migrate successfully

Mapped drive handling in PST Flight Deck

Summary: PST Flight Deck (FD) includes an agent with a powerful scanning engine to detect user PST files wherever a user places them. Although PST files are frequently shared on local disks, these files will sometimes be stored on a user’s home drive or other resource mapped to their user profile. The following article describes howContinue reading Mapped drive handling in PST Flight Deck

Info: Recommended "Folder Excludes" for PST Flight Deck

Summary PST Flight Deck (FD) includes an agent with a powerful scanning engine to detect user PST files wherever a user places them. Although PST files are typically used for an individual to store personal data, some applications also create PST files or have files with the same extension that are for use in another application.Continue reading Info: Recommended "Folder Excludes" for PST Flight Deck