Author: Michal Sulic

Overview You may experience some containers not being visible on the Bulk Mapping screen. Details The Archive Shuttle Bulk Mapping screen was changed significantly in version 9.6 and 9.7. Solution If you have experienced the issue with some containers not being visible, update Archive Shuttle to versions: AS 9.7 - 9.7.40079.2 and higher or ASContinue reading Container not visible on bulk mapping screen

Overview You may experience with an error during the Journal archive from Enterprise Vault extraction. 2019-03-12 10:27:32Z|10032| 51|TRACE| ProcessAsMemoryStream|>> Started FetchItem. ArchiveId: [1DECFAD0630A64143A1A4AEB5C7BE1EC01110000EV11, ItemId: [d0ef3c65-4e9f-89a4-b1b8-21555259e041] 2019-03-12 10:27:32Z|10032|177|TRACE| ProcessAsMemoryStream|<< Finished FetchItem. ArchiveId: [1DECFAD0630A64143A1A4AEB5C7BE1EC01110000EV11, ItemId: [103cc1c8-311e-34c0-1b19-21554cf4b711] [64 ms] 2019-03-12 10:27:32Z|10032|177|TRACE| ProcessAsMemoryStream|<< Finished Getting Item as MemoryStream. ArchiveId: [1DECFAD0630A64143A1A4AEB5C7BE1EC01110000EV11, ItemId: [103cc1c8-311e-34c0-1b19-21554cf4b711] [66 ms] 2019-03-12 10:27:32Z|10032|177|ERROR| Process|Export with MemoryContinue reading ERROR: More than one section list is not expected. Aborting.

Issue You may encounter the following error in WebUI log when deleting a mapping from the Existing mapping page in Archive Shuttle: [2018-09-29 11:04:26Z] [91908] [chs-cloud-05] [ 36] [DEBUG] [ SafeDelete] Deleting Mapping Id 1 and all of its sub mappings. [2018-09-29 11:34:31Z] [91908] [chs-cloud-05] [ 36] [ERROR] [ RetryableDatabaseExecution] Error while executing database functionContinue reading Issue: Delete mapping from Existing mapping page

Issue You may encounter the error Message does not have PR_SENDER_SMTP_ADDRESS nor PR_SENDER_EMAIL_ADDRESS. Unable to set journal P1 sender! during a migration from Source One archive manager. See the example below: 2018-05-21 07:26:47Z|3644|S1 server| 39|ERROR| SaveItems|Item export failed! Item Identifier: [201711%201711234567891%5BC81234566C5E1TG236E7D90E6F9192946E021C9AB08BB00], Bucket Id: [-3515994502517958093], Mapping Id: [1505], Routing Id: [31716361]. Error msg: System.InvalidOperationException: Message does notContinue reading Message does not have PR_SENDER_SMTP_ADDRESS nor PR_SENDER_EMAIL_ADDRESS. Unable to set journal P1 sender!

Issue You may encounter the error SMTP Resolver is not set or unable to find the record for during a migration from Source One archive manager. See the example below: 2018-05-21 08:05:48Z|3644|S1 server| 17|ERROR| SaveItems|Item export failed! Item Identifier: [201610%20161031231201%59B81084231068419C7EEDB763E602BE12B31234567890], Bucket Id: [-3515994502517958093], Mapping Id: [1492], Routing Id: [27738950]. Error msg: System.InvalidOperationException: SMTP Resolver is notContinue reading Error: SMTP Resolver is not set or unable to find record for

Issue The following error may be seen in the Office 365 module log file: 2015-07-08 16:37:34Z|4936|115| INFO| SetLegalHold|Executing SetLegalHolds command 2015-07-08 16:37:34Z|4936|115| INFO| ExecuteInternal|Setting litigation hold for [abc@xyz.onmicrosoft.com] 2015-07-08 16:37:34Z|4936|115| INFO| SetLegalHold|Adding LitigationHold command for Mailbox [abc@xyz.onmicrosoft.com] 2015-07-08 16:37:55Z|4936| 14|ERROR| Execute|Unable to process command Office365SetLegalHold: System.ApplicationException: Error: Files cannot be loaded because the running ofContinue reading Office 365 Issue Setting Legal Hold