Issue Sometimes it is required to export (or move) items which fail to import, as they may still be needed in the future (e.g. items that exceed a predetermined message size limit). The Archive Shuttle ‘Moved Failed Items’ functionality can be used to handle this, as described below. Solution Set ‘Failed Items Export Path’ onContinue reading HOWTO: Export failed items using Archive Shuttle 'Move Failed Items' functionality
Overview During an Office 365 migration data is exported from Enterprise Vault but not ingested into Office 365 and following error is displayed in the log file: 2013-10-28 18:13:31Z|ERROR|P:4152|T:9|Ingest|Error while connecting to Office 365. EXCEPTION: Microsoft.Exchange.WebServices.Data.AutodiscoverLocalException: The Autodiscover service couldn’t be located. at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetLegacyUserSettings[TSettings](String emailAddress, List`1 redirectionEmailAddresses, Int32& currentHop) at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.GetLegacyUserSettings[TSettings](String emailAddress) at Microsoft.Exchange.WebServices.Autodiscover.AutodiscoverService.InternalGetLegacyUserSettings(String emailAddress,Continue reading Error while connecting to Office365 "Autodiscover service couldn't be located"
Overview Export of some items from EV may fail with error message ‘Item not found.’ logged in EV Export module log file: 2017-09-05 20:46:41Z|5972| 16|ERROR| Process|Error occured. ArchiveID: [113D45829A0CBCE49BACE448412CA70481110000XYZVault] | ItemID: [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX] Void Get(Int32) Item not found. at KVS.EnterpriseVault.Interop.IItem.Get(Int32 DetailLevel) at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.FetchItem(IItem item, Int32 detailLevel) at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.StandardContentRetriever.FetchItem(IItem item) at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.ProcessAsFile(StagingArea stagingArea, EVExportResult item, String fileName) atContinue reading Archive Shuttle EV Export module error message 'Item not found.'
Overview Enabling of EWS Trace for some modules might be useful for further investigation of any EWS issues which are happening between Archive Shuttle and Office 365. Prerequisites Access to Archive Shuttle UI Access to Archive Shuttle Module installation path Details EWS Trace logs are available for: Office 365 ingest module Shortcut Process module ExchangeContinue reading Enabling of EWS Trace for Archive Shuttle Modules
Overview Archive Shuttle supports migration of data from three Enterprise Vault Archive Types. Summary Following Enterprise Vault Archive Types are supported: Mailbox Archive Shared Archive Journal Archive In each case, the source of the data in the archive must be Exchange. Other types of Enterprise Vault Archive Types (e.g. Enterprise Vault Domino Archives, File SystemContinue reading EV Archive Types supported by Archive Shuttle
Overview This article describes the item and user level metadata that is stored in the Mailbox Shuttle databases. Summary Knowing the metadata which is stored by Mailbox Shuttle can help with security/legal audits particularly in regions where identifiable, personal data cannot leave that region. Mailbox Shuttle only stores user data and information on the ExchangeContinue reading Mailbox Shuttle Item and User level metadata
Overview The following error may be dispayed on each page of the Mailbox Shuttle GUI: “The given key was not present in the dictionary”. Solution This error is logged when there is a problem with the Mailbox Shuttle license file. Check the KB Updating the Mailbox Shuttle License file, or contact CET for help onContinue reading Mailbox Shuttle UI Error: The given key was not present in the dictionary
Overview Migrated items may not be processed successfully on the first attempt and a retry is necessary. Solution Depending on the state, in which items are, a retry is invoked in following intervals: Permanently failed items – never retried automatically. These can be investigated and retried manually. Hanging items – retried after 12 hours (720Continue reading Items retry in Archive Shuttle
Overview It might be necessary to obtain the per-folder items count from a source archive stored in Archive Shuttle Item database. Solution The following SQL query, run over Archive Shuttle Item database, can be used in order to obtain the per-folder items count: SELECT sp.Path, COUNT(i.ItemId) AS ItemCount FROM Item i INNER JOIN StoragePath spContinue reading Count of items per folder in Archive Shuttle
Overview In environments with mailboxes, that contain very high number of folders, EVPM may be terminated inappropriately by EV Provisioning Module while performing various tasks. The following error message can be seen in EV Provisioning Module log file: 2014-04-17 13:11:28Z|INFO|P:19080|T:8|EVPMExecutor|Starting EVPM tool … ….. 2014-04-17 13:16:28Z|ERROR|P:19080|T:8|EVPMExecutor|EVPM still running. Aborting it. 2014-04-17 13:16:28Z|ERROR|P:19080|T:8|EVPMExecutor|Problem with enabling userContinue reading Configuration of EVPM time out for EV Provisioning Module