Some folders are missing in archive after migration

Issue Customer reports missing folders in archive after migration. Solution Folders, that are empty, i.e. contain 0 items, in source system are not expected to be created by Archive Shuttle in target system. Run following query against source EV Vault Store to ensure, that reported folders are empty: SELECT afv.FolderName, afv.FolderPath, vt.VaultID Folder_id, VT.ArchivedItems, VT.ArchivedItemsSizeContinue reading Some folders are missing in archive after migration

Archive Shuttle: Error "Enterprise Vault is not running" – troubleshooting of low disk space

Issue Archive Shuttle EV Export module may log error message “Enterprise Vault is not running”: 2018-12-06 08:18:48Z|4383|rcpphqev02|101|ERROR| Process|Export with Memory EV Export Storage setting fails. Void Get(Int32) Enterprise Vault is not running. at KVS.EnterpriseVault.Interop.IItem.Get(Int32 DetailLevel) at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.JournalNativeContentRetriever.FetchItem(IItem item) at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.ProcessAsMemoryStream(StagingArea stagingArea, EVExportResult item, EVArchive archive, ContainerTypeEnum targetMigrationType) at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.Process(EVArchive archive, Int32 commandId, Int32 mappingId, EVExportResultContinue reading Archive Shuttle: Error "Enterprise Vault is not running" – troubleshooting of low disk space

What does 'Needs Provisioning' mean in Archive Shuttle?

Issue On the Stage 1 (Sync Data) page of Archive Shuttle, a column is shown called Needs Provisioning. This article explains what that means in relation to Archive Shuttle Solution The Needs Provisioning column is related to the Archive Shuttle Office 365 Leavers process. When the column has a checkmark in it, it means thatContinue reading What does 'Needs Provisioning' mean in Archive Shuttle?

Throttling sign in Archive Shuttle UI

Overview During ingestion into Exchange or Office 365, a throttling, which slows down the throughput, may be experienced. It is displayed in Archive Shuttle logs and in the user interface as well. Solution When a throttling is being experienced, a symbol of hand like the following is displayed in the UI section Managed & Operations,Continue reading Throttling sign in Archive Shuttle UI

How to find items related to certain container mapping on disk/Staging Area

Overview Items might remain on disk (Staging Area), if they cannot be ingested into the target environment, or a container mapping is deleted from Archive Shuttle. Related items which currently exist in Staging Area are not cleaned up, unless they are manually removed. It might be necessary to identify such items on disk (Staging Area).Continue reading How to find items related to certain container mapping on disk/Staging Area

License file update in Archive Shuttle

Introduction Archive Shuttle license file needs to be updated if e.g. the license expires, or more data resp. users are required to be migrated. This article explains how to replace and update the license file. Should an updated license file be required, please contact your Quadrotech partner or representative to acquire the file. Overview FollowingContinue reading License file update in Archive Shuttle

Investigation of mapping in Not Started status

Overview Some mappings may show the status “Not Started” on Stage 1 screen. There is an existing move request in the source environment that is downloaded by Mailbox Shuttle and stored in the database. Solution To resolve this issue a move request that was created outside of Mailbox Shuttle has to be deleted. Find the nameContinue reading Investigation of mapping in Not Started status

Reporting Enterprise Vault data based on date in Archive Shuttle database

Overview In order to review large Enterprise Vault archives based on dates, Archive Shuttle database may be queried. Prerequisites ContainerId of the Source Enterprise Vault Archive from Bulk Mapping screen (column Container Id to be added from Grid->Columns) LinkId of the Source Enterprise Vault Archive from Bulk Mapping screen (column Link Id to be addedContinue reading Reporting Enterprise Vault data based on date in Archive Shuttle database

Mailbox Shuttle: Sync timeout in Stage 3 (integration with Archive Shuttle)

Overview Mappings can fail to sync target container for archive migration mainly if target container for archive migration is an Online Archive (Office 365 Secondary Mailbox). It can take some time for Microsoft to provision archive mailbox for each user which may lead to sync timeout error in Stage 3, that might be seen asContinue reading Mailbox Shuttle: Sync timeout in Stage 3 (integration with Archive Shuttle)

On-prem mailbox still active after move to Office 365 is completed

Overview Mailbox Shuttle completes mailbox move into Exchange online but the end user is receiving emails on both on-premise and online mailbox. Mapping status in Mailbox Shuttle is “Completed with Warnings” with the message “Warning: The mailbox was already moved but failed to update the job state during the final stages of the move. It isContinue reading On-prem mailbox still active after move to Office 365 is completed