Archive Shuttle Special Character/Language Support Matrix

Below is a list of supported character sets in Archive Shuttle. This will be updated once additional characters and languages are supported. Character Set/Language Compatibility Hebrew Currently supported Arabic Not currently supported Cyrillic Not currently supported Chinese Not currently supported Devanagari Not currently supported Bengali-Assamese Not currently supported

Owned archives are not visible in the Bulk Mapping screen

Overview Owned archives are not visible on the Bulk Mapping screen Details Under specific circumstances, an issue has been identified where some archives appropriately associated with users are not listed under the Bulk Mapping view within Archive Shuttle. Currently investigated incidents of this issue have found the issue occurs under the following conditions: The targetContinue reading Owned archives are not visible in the Bulk Mapping screen

Shortcuts collection (not able to import items)

Issue If shortcuts collection collects shortcuts for the user and in Office365Import.client log file is no error message, but items are still not importing, check Office365Import.core log. Solution If there is bellow warning message it means that there is no message related to this one shortcut. (it should be a foreign shortcut) 2018-06-11 06:59:24Z|2047|chs-cloud-05|112| WARN|                        WriteEVShortcutsToDatabase|ShortcutContinue reading Shortcuts collection (not able to import items)

How priorities work in Archive Shuttle

There are 3 levels of sorting within Archive Shuttle: Check if container mapping has any priority. If there is some priority, it means 1, otherwise 0. This is sorted in descending order. Check real priority. This is sorted in ascending order. Calculation of some ratio of imported and exported count. To calculate this, we use ItemRoutingStatisticsConsolidatedContinue reading How priorities work in Archive Shuttle

PST Filename Policy when using multiple filters

Issue This article explains a situation which can occur when performing a migration to PST using the Native Format Import Module with Archive Shuttle and using one or more mappings with multiple filters against the same containers.   Solution Sometimes when processing a large archive, and directing the migration to the Native Format Module toContinue reading PST Filename Policy when using multiple filters

EV Collector Journal collection logs

Issue From time to time it might be necessary to check the EV Collector log files if there are any issues present. With large journal archives, the collection can take some time, and it might be important to check for collection issues. Solution You will find here a sample of the EV Collector log file whenContinue reading EV Collector Journal collection logs

Office 365 Module Logs an Error: The process cannot access the file

Issue The Office 365 module may log the following error: The process cannot access the file ‘\\172.16.3.224\ASExpImpTemp\d31a4b17-2532-40f1-9acf-317cfe355634\a712381b-fa92-447b-bc86-45085381faf5\271\70f55dc5-d85a-48f1-ab6a-403937dc6cd0’ because it is being used by another process Solution The error means that the file is being used by another process. A typical process might be antivirus. It is recommended that the staging area is excluded from antivirus scanning

Weekly Managed Operations Mailbox Shuttle status report

Overview The Managed Migrations team will send you a weekly migration status report, which looks like the one below. This article explains some of the key parts of that report. Details Mailbox Shuttle Mapping Statistics – Showing general mapping statistics till the day the report was created, overall completed migrations and failed migrations till theContinue reading Weekly Managed Operations Mailbox Shuttle status report

Mailbox moves fail with Error: ExternallySuspendedException

ISSUE: In Progress migrations show failed state with error: “Error: ExternallySuspendedException: Email migration failed for this user because the subscription was suspended externally to the Migration Service”  PROBLEM: When a license expires in Mailbox Shuttle or the allowed licensed user limit has been exceeded, Mailbox Shuttle issues a suspend command to the In Progress migrationContinue reading Mailbox moves fail with Error: ExternallySuspendedException

Updating the Mailbox Shuttle License file

Issue From time to time it might be necessary to update the Mailbox Shuttle license file (for example if the license expires or more users are required to be migrated). This article explains how to replace and update the license file. NOTE: Should an updated license file be required, please contact your Quadrotech partner or representativeContinue reading Updating the Mailbox Shuttle License file