Issue
The Archive Shuttle Shortcut Process Module module may log the following error while executing the FixShortcuts command:

2014-10-13 16:16:57Z|5824| 21|ERROR| GetAddressEntry|Could not retrieve address book entry for [/o=XYZ Exchange/ou=Exchange Administrative Group (XXXXXXXXXXX)/cn=Recipients/cn=User123] Redemption.RDOAddressEntry
ResolveName(System.String)
Error in IABContainer.ResolveName: MAPI_E_NETWORK_ERROR
at Redemption.RDOAddressListClass.ResolveName(String Name)
at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.GetAddressEntry(String legacyExchangeDN)
2014-10-13 16:16:57Z|5824| 21|ERROR| Execute|Error while processing command [FixShortcuts] for ContainerMappingId: [XXX] Redemption.IRDOAddressEntry GetAddressEntry(System.String)
Could not retrieve address book entry for [/o=XYZ Exchange/ou=Exchange Administrative Group (XXXXXXXXXXX)/cn=Recipients/cn=User123]
at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.GetAddressEntry(String legacyExchangeDN)
at ArchiveShuttle.Modules.ExchangeLibrary.Connection.MailboxConnectionBase.ConnectMailbox(String legacyExchangeDN, MailboxType mailboxType)
at ArchiveShuttle.Modules.ExchangeLibrary.Connection.PrimaryMailboxConnection..ctor(String legacyExchangeDN)
at ArchiveShuttle.Module.ShortcutPostprocessModule.CommandExecution.ShortcutsExecutor.Execute(ModuleCommand command)

Solution
This is a temporary MAPI or Network issue and another retry of FixShortcut command should solve it.
If the error is still occurring:
– Log in to the default profile on the machine where is the EVPostProcess module installed. Check that Outlook launches without prompts into an Online (not cached mode) session.
– Add the user’s Mailbox into it. If you are able to log to the user’s mailbox, do reset for the FixShortcut command on the mapping with the issue. If you can not open the mailbox investigate why you cannot connect to the mailbox.

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