The Archive Shuttle Shortcut Process Module module may log the following error:

2015-03-31 10:22:51Z|1601| 4|ERROR| b__13|Error while scanning folder [FolderName]: System.Object ExecSQL(System.String)
Error in IMAPITable::FindRow: MAPI_E_NO_ACCESS
at Redemption.MAPITableClass.ExecSQL(String SQLCommand)
at ArchiveShuttle.Module.ShortcutPostprocessModule.ShortcutProcessor.ShortcutProcessorBase.Scan(MAPITable mapiTable, String folderName)
at ArchiveShuttle.Module.ShortcutPostprocessModule.ShortcutProcessor.ShortcutProcessorBase.<>c__DisplayClass14.b__13()

This is a connection issue when the Shortcut Process module is connecting/accessing folders via MAPI.
Try to check the connectivity to the user mailbox and specific folder:
– Login to the default profile on the machine where is the EV Post Process module is installed. Check that Outlook launches without prompts into an Online (not cached mode) session.
– Add the user’s Mailbox into it. If you are able to log into the user’s mailbox, reset the Fix Shortcut command on the mapping with the issue. If you can not open the mailbox investigate why you cannot connect to the mailbox.
If you are not able to open users mailboxes try to review if the Service Account has full mailbox permissions. Try to remove and add the Service Account to the list of ‘FullAccess’ permission in Exchange.

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