Issue
The Archive Shuttle Exchange Import module may log the following error:
AIP ingest method:
2015-04-22 20:59:41Z|4684| 5|ERROR| CreateHttpWebRequestContent|[AIP][test.user@domain.com]: Error while loading payload Void .ctor(IStorage) Object reference not set to an instance of an object. at Timefinity.Messaging.Library.CompoundFile.CompoundStorage..ctor(IStorage storage) at Timefinity.Messaging.Library.Message.Load(IStorage storage, Boolean allowViolations, Boolean fixNamedPropStorage) at Timefinity.Messaging.Library.Message.Load(String path, Boolean allowViolations, Boolean fixNamedPropStorage) at QUADROtech.ExchangeWebServices.AIP.ItemAIP.LoadPayload(String requestedServerVersion, Boolean disablePastReminders, IMailboxInfo mailboxInfo) at QUADROtech.ExchangeWebServices.AIP.IngestHandler.CreateHttpWebRequestContent(List`1 itemsInternal, IMailboxInfo mailboxInfo, IFolderHandler folderHandler, IngestCollectionResult result) 2015-04-22 20:59:41Z|4684| 5|TRACE| HandleError|Handling error for item [Item:[ItemId] Mapping:[1] Routing:[4]] exception: [System.NullReferenceException: Object reference not set to an instance of an object. at Timefinity.Messaging.Library.CompoundFile.CompoundStorage..ctor(IStorage storage) at Timefinity.Messaging.Library.Message.Load(IStorage storage, Boolean allowViolations, Boolean fixNamedPropStorage) at Timefinity.Messaging.Library.Message.Load(String path, Boolean allowViolations, Boolean fixNamedPropStorage) at QUADROtech.ExchangeWebServices.AIP.ItemAIP.LoadPayload(String requestedServerVersion, Boolean disablePastReminders, IMailboxInfo mailboxInfo) at QUADROtech.ExchangeWebServices.AIP.IngestHandler.CreateHttpWebRequestContent(List`1 itemsInternal, IMailboxInfo mailboxInfo, IFolderHandler folderHandler, IngestCollectionResult result)]
EWSBatch ingest method:
2015-04-22 20:59:43Z|4684| 5|ERROR| LoadMessage|Unable to load MSG file [\\HostName\StagingArea\LinkId\ContainerID\ContainerMappingId\ItemId] Void .ctor(IStorage) Object reference not set to an instance of an object. at Timefinity.Messaging.Library.CompoundFile.CompoundStorage..ctor(IStorage storage) at Timefinity.Messaging.Library.Message.Load(IStorage storage, Boolean allowViolations, Boolean fixNamedPropStorage) at QUADROtech.MessageParser.Timefinity.MessageReader.LoadMessage(String fileName)
EWSSingle Ingest method:
2015-04-22 20:59:43Z|4684| 17|ERROR| LoadMessage|Unable to load MSG file [\\HostName\StagingArea\LinkId\ContainerID\ContainerMappingId\ItemId] Void .ctor(IStorage) Object reference not set to an instance of an object. at Timefinity.Messaging.Library.CompoundFile.CompoundStorage..ctor(IStorage storage) at Timefinity.Messaging.Library.Message.Load(IStorage storage, Boolean allowViolations, Boolean fixNamedPropStorage) at QUADROtech.MessageParser.Timefinity.MessageReader.LoadMessage(String fileName) 2015-04-22 20:59:43Z|4684| 17|ERROR| <Ingest>b__5|[EWSSingle][[test.user@domain.com (Primary)]: File [\\HostName\StagingArea\LinkId\ContainerID\ContainerMappingId\ItemId] was not processed (Folder: [Inbox]). Void Load(QUADROtech.MessageParser.Interfaces.IMessageReader) Exchange item is null, Load message was not succesfull. at QUADROtech.ExchangeWebServices.EWS.ItemEWS.Load(IMessageReader messageReader) at QUADROtech.ExchangeWebServices.EWS.SingleIngest.<>c__DisplayClassd.<Ingest>b__5()
Solution
When ever you see such error please contact our support department, and provide log files and sample items for further investigation.
