Issue
The Archive Shuttle EV Import Module may log the following error:
2015-03-17 08:14:20Z|1651| 22|ERROR| ImportItemImpl|Error ingesting item with into EV. ContainerMappingId: [XXXXX] | ArchiveId: [XXXXX] | ItemId: [XXXXX] | ItemRoutingId: [XXXXX] Void Insert()
An internal failure occurred. Internal Error: ‘Unspecified error (0x80004005)’.
at KVS.EnterpriseVault.Interop.IItem.Insert()
at ArchiveShuttle.Module.EVImportModule.ItemImport.ImportItemImpl(EVImportItemContainer evImportItemContainer)
The DTRACE of StorageOnlineOPNS shows:

6175    17:22:25.064     [6276]    (StorageOnlineOpns)    <5872>    EV:M    {CXMLIndexableItem::LoadXML:#2578} Loading XML document from stream
6183    17:22:25.065     [6276]    (StorageOnlineOpns)    <5872>    EV:M    {CXMLIndexableItem::BuildVaultIndexProps} Using namespaceURI: (null)
6191    17:22:25.065     [6276]    (StorageOnlineOpns)    <5872>    EV:M    {CXMLIndexableItem::BuildVaultIndexProps} Creating new <MSG> node
6200    17:22:25.066     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CXMLIndexableItem::AddVaultIndexPropSet} (Entry)
6208    17:22:25.069     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CMimeItem::LoadMimeString} Loading item [(null)].
6216    17:22:25.071     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMimeItem::WriteToMimeStream} Unicode character in purported MIME encoded object
6224    17:22:25.073     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMimeItem::WriteToMimeStream} error [The parameter is incorrect.  (0x80070057)]
6232    17:22:25.074     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMimeItem::LoadMessageFromString} error [The parameter is incorrect.  (0x80070057)]
6240    17:22:25.075     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMimeItem::LoadMimeString} error [The parameter is incorrect.  (0x80070057)]. Item [(null)]
6248    17:22:25.076     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CMimeItem::FinalRelease} Unloaded item [(null)]
6256    17:22:25.079     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {MimeParserHelper::OpenMimeItem} Status: [The parameter is incorrect.  (0x80070057)]
6263    17:22:25.081     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {MAPITransportHeadersParser::Create} Status: [The parameter is incorrect.  (0x80070057)]
6270    17:22:25.084     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CMAPIMsgTraverser::GetMsgXHeaderProperty} x-header [x-KVS-MessageType]. Result [The parameter is incorrect.  (0x80070057)]
6277    17:22:25.085     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMAPIMsgTraverser::GetMsgXHeaderProperty} Status: [The parameter is incorrect.  (0x80070057)]
6285    17:22:25.087     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CXMLIndexableItem::AddVaultIndexPropSet:#3720} _com_error exception: [The parameter is incorrect.  (0x80070057)]
6293    17:22:25.088     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CXMLIndexableItem::AddVaultIndexPropSet} (Exit) Status: [The parameter is incorrect.  (0x80070057)]
6302    17:22:25.089     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CXMLIndexableItem::BuildVaultIndexProps} (Exit) Status: [The parameter is incorrect.  (0x80070057)]
6310    17:22:25.090     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMAPIMsgTraverser::GetXMLInfo} (Exit) Status: [The parameter is incorrect.  (0x80070057)]
6317    17:22:25.091     [6276]    (StorageOnlineOpns)    <5872>    EV:H    CSavesetXMLBuilder::GetXMLStreamInfo - Releasing current XMLIndexableItem object [hrXML = 0x80070057]
6324    17:22:25.091     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CSavesetXMLBuilder::Unload} Releasing cached XML Indexable Item instance
6332    17:22:25.092     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {StreamHelper::SeekToStart} Failed [Invalid parameter error.  (0x80030057)]
6340    17:22:25.092     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CSavesetXMLBuilder::GetXML} An error occurred [Invalid parameter error.  (0x80030057)]
6347    17:22:25.092     [6276]    (StorageOnlineOpns)    <5872>    EV:M    CSavesetXMLBuilder::OnMessage - An error occurred 0x80030057
6355    17:22:25.092     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMAPIMsgTraverser::ProcessMessage} (Exit) Status: [Invalid parameter error.  (0x80030057)]
6363    17:22:25.094     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMAPIMsgTraverser::Traverse} (Exit) Status: [Invalid parameter error.  (0x80030057)]
6371    17:22:25.095     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CMAPIMsgTraverser::LiberateMessage} (Entry)
6380    17:22:25.095     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CMAPIMsgTraverser::LiberateMessage} (Exit) Status: [Exception]
6387    17:22:25.096     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CMsgTraverserControl::Traverse} (Exit) Status: [Invalid parameter error.  (0x80030057)]
6394    17:22:25.096     [6276]    (StorageOnlineOpns)    <5872>    EV:M    CFileSavesetAsMapiSavesetHelper::TraverseMessageOrSaveset - An error occurred 0x80030057
6402    17:22:25.096     [6276]    (StorageOnlineOpns)    <5872>    EV:M    CFileSavesetAsMapiSavesetHelper::TraverseMessageOrSaveset - Exiting
6409    17:22:25.097     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CSavesetXMLBuilder::BuildXML} Traversal completed
6417    17:22:25.097     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CSavesetXMLBuilder::BuildXML} An exception occurred
6425    17:22:25.098     [6276]    (StorageOnlineOpns)    <5872>    EV:M    {CSavesetXMLBuilder::BuildSavesetXML} Error [Unspecified error  (0x80004005)]
6489    17:22:25.115     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CSimpleStore::AddUserXMLStreamToSaveset} Status: [Unspecified error  (0x80004005)]
6491    17:22:25.115     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CSimpleStore::PerformQueueSaveset} (Exit) Status: [Exception]
6495    17:22:25.115     [6276]    (StorageOnlineOpns)    <5872>    EV:L    CSavesetPersist::ResetStorage LB: 0xa5b120 Stg(LB): 0x4624b48 Stg(doc): 0 File: (null)
6503    17:22:25.115     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CEVByteStream::Flush} (Exit) Status: [Exception]
6516    17:22:25.116     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CSimpleStore::QueueItem4:#8473} _com_error exception: [Unspecified error  (0x80004005)]
6524    17:22:25.117     [6276]    (StorageOnlineOpns)    <5872>    EV:H    {CSimpleStore::QueueItem4} (Exit) Status: [Unspecified error  (0x80004005)]
6569    17:22:25.121     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CStore::~CStore} (Entry)
6574    17:22:25.121     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CStore::CloseVault} (Entry)
6577    17:22:25.124     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CVault::~CVault} (Entry)
6579    17:22:25.124     [6276]    (StorageOnlineOpns)    <5872>    EV:L    {CVault::~CVault} (Exit)

Solution
EV Import module is getting the error above from EV API when it is trying to ingest item from EV 9.0.5 to EV 11.0.1. This is not happening with EV 10.0.4 CHF 3, EV 11 RTM or EV 11 CHF 1.
After investigation with Symantec, there is no workaround for this issue and there will be a code change as the issue is because of message format or may be due to the different character set in the message (like charset=”ISO-8859-1″ or windows-1257 etc), whose consideration has not been done in the code and there is need to change the logic of buffer limit they have made.
Track number for reference: 3759771
There is no exact estimation for a fix.

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