Issue
The Archive Shuttle EV Export Module may log the following error:

2020-07-14 19:52:46Z|2226|123|ERROR| Process|Error occured. ArchiveID: [ArchiveID] | ItemID: [ItemId] Void Get(Int32)
An internal failure occurred. Internal Error: 'Unspecified error (0x80004005)'.
 at KVS.EnterpriseVault.Interop.IItem.Get(Int32 DetailLevel)
 at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.FetchItem(IItem item, Int32 detailLevel)
 at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.StandardContentRetriever.FetchItem(IItem item)
 at ArchiveShuttle.Module.EVExportModule.ItemContentRetrievers.ContentRetrieverBase.Process(EVArchive archive, Int32 commandId, Int32 mappingId, EVExportResult item, String exportPathBase)

The DTRACE of StorageOnlineOPNS shows:

152: 1131844 21:42:16.396 [20396] (StorageOnlineOpns) <17140> EV~E Event ID: 6882 Unable to complete retrieval request | |Reason:| Not enough storage is available to complete this operation. (0x8007000e) |Vault: Amitabh |Vault Id: VaultID |Item Id: ItemId |Reference: Vault/RI |Extended Item Info: ItemInfo |Supplementary Info: | 
590: 1132282 21:42:16.479 [20396] (StorageOnlineOpns) <17140> EV:H {CVault::RetrieveItem:#2248} CLogError [0x8007000e] occurred when retrieving Saveset [ItemId], returning 0x80004005
591: 1132283 21:42:16.479 [20396] (StorageOnlineOpns) <17140> EV:L {CVault::GetItemProperties} (Entry)
592: 1132284 21:42:16.479 [20396] (StorageOnlineOpns) <17140> EV:H {CVault::GetItemProperties}|Selector: selector
593: 1132285 21:42:16.479 [20396] (StorageOnlineOpns) <17140> EV:L {CVault::ReadRetentionCategoryEntryId} (Entry)
594: 1132286 21:42:16.479 [20396] (StorageOnlineOpns) <17140> EV:L {CRetentionCategoryIdentityCache::ReadEntry:#74} Reading RC ID [3] with Entry ID [EntryId]: [0].
595: 1132287 21:42:16.479 [20396] (StorageOnlineOpns) <17140> EV:L {CVault::ReadRetentionCategoryEntryId} (Exit)
596: 1132288 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:L {CVault::ReadPartitionEntry} (Entry)
597: 1132289 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:M {CVault::ReadPartitionEntry}|Id: 19
598: 1132290 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:L {CVaultStorePartitionCache::ReadEntry:#135} Successfully read partition info for Vault Store [VaultStoreId]
599: 1132291 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:M {CVault::ReadPartitionEntry}|Partition Id:PartionID HR=Success (0)
600: 1132292 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:L {CVault::ReadPartitionEntry} (Exit) Status: [Success]
601: 1132293 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:M {CVault::GetItemProperties}|Sel: Selector Seq No:32209 Partition ID:19 Store Id: StoreId CollectionId:True
602: 1132294 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:L {CVault::GetItemProperties} (Exit) Status: [Success]
603: 1132295 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:M CEventLog::RegisterEventFilterForThread - registered thread filter callback [TID: 17140]
604: 1132296 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:L CEventBuffer::Unregister - unregistered EventBuffer filter callback [TID: 17140]
605: 1132297 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:H {CVault::RetrieveItem} (Exit) Status: [Unspecified error (0x80004005)]
606: 1132298 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:L CSavesetPersist::ResetStorage LB: 0 Stg(LB): 0 Stg(doc): 0 File: (null)
607: 1132299 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:H {CVault::RetrieveSaveset} (Exit) Status: [Unspecified error (0x80004005)]
608: 1132300 21:42:16.480 [20396] (StorageOnlineOpns) <17140> EV:H {CStoreAccessor::RetrieveItem} (Exit) Status: [Unspecified error (0x80004005)]
609: 1132301 21:42:16.481 [20396] (StorageOnlineOpns) <17140> EV:H {CSimpleStore::FetchItem11:#5081} _com_error exception: [Unspecified error (0x80004005)]
610: 1132302 21:42:16.481 [20396] (StorageOnlineOpns) <17140> EV:H {CSimpleStore::FetchItem11} (Exit) Status: [Unspecified error (0x80004005)]
611: 1132303 21:42:16.481 [20396] (StorageOnlineOpns) <17140> EV:L {CStore::~CStore} (Entry)

Solution
EV Export module is getting the error above from EV API when it is trying to export items from EV10.0.4 CHF3 or EV11.0.1.
EV may log Event with ID 6882 for the issue.

We recommend opening a support case with Veritas to start the investigation for the issue.

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