The Archive Shuttle EV Collector Module module may log the following error after restarting the service:
2014-12-01 12:44:03Z|8844| 10|DEBUG| Start|Start Initializing Internal Cancel Database 2014-12-01 12:44:03Z|8844| 16| INFO| Verify|Checking exchange connectivity 2014-12-01 12:44:03Z|8844| 16| INFO| Verify|Succefully logged in Default profile. 2014-12-01 12:44:03Z|8844| 16| INFO| Verify|Default profile is using [olOnline] connection mode 2014-12-01 12:44:03Z|8844| 16|TRACE| Verify|Retrieving first entry from address book with display type 0 2014-12-01 12:44:03Z|8844| 16| WARN| Verify|Could not retrieve address book to check access other mailbox 2014-12-01 12:44:03Z|8844| 16|DEBUG| Verify|Check address book failed Redemption.RDOAddressEntry get__Item(System.Object) Error in IMAPITable.QueryRows: MAPI_E_CORRUPT_DATA at ArchiveShuttle.Modules.ExchangeLibrary.Connection.ConnectionVerifier.Verify(String& error) 2014-12-01 12:44:03Z|8844| 16| WARN| CheckEnvironment|Error on verifying exchange connection: [Could not retrieve address book to check access other mailbox] 2014-12-01 12:44:03Z|8844| 15|DEBUG| CheckEnvironmentWithTimeout|Check of environment finished on time: True.
This error may be caused by a corrupt Default Outlook profile and re-creation of the profile will solve it.
– Ensure that the default profile is configured for an account which has full control over all mailboxes
– Ensure that the default profile is configured to launch straight into Outlook
– Ensure that the default profile is an online profile (rather than cached mode)