Issue
The Archive Shuttle EV Collector Module module may log the following error:
2016-06-13 12:21:38Z|2803| 21| INFO|                                  CollectShortcuts|*** Starting shortcut collection for [User]  
2016-06-13 12:21:38Z|2803| 18|TRACE|                                    ConnectMailbox|Default profile is using [olOnline] connection mode.  
2016-06-13 12:21:38Z|2803| 21|DEBUG|                                    ConnectMailbox|Logging on to the Mailbox [/o=company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user]  
2016-06-13 12:21:41Z|2803| 13|TRACE|                                    CallWebService|Communication attempt number: 1  
2016-06-13 12:21:42Z|2803| 18|ERROR|                                    ConnectMailbox|Error while connecting to the mailbox  Redemption.RDOStore GetSharedMailbox(System.Object)
Error in IMAPISession::OpenMsgStore: MAPI_E_CALL_FAILED
ulVersion: 0
Error: The client operation failed.
Component: Microsoft Exchange Information Store
ulLowLevelError: 2147500037
ulContext: 1281
   at Redemption.IRDOSession.GetSharedMailbox(Object NameOrAddressOrObject)
   at ArchiveShuttle.Modules.Exchange.Connection.MailboxConnectionBase.GetSharedMailbox(IRDOAddressEntry addressEntry, MailboxType mailboxType)
   at ArchiveShuttle.Modules.Exchange.Connection.MailboxConnectionBase.ConnectMailbox(String legacyExchangeDN, MailboxType mailboxType)
2016-06-13 12:21:42Z|2803| 13|ERROR|            CollectShortcutsStatusForSingleArchive|Error while trying to collect shortcuts  Redemption.RDOStore GetSharedMailbox(System.Object)
Error in IMAPISession::OpenMsgStore: MAPI_E_CALL_FAILED
ulVersion: 0
Error: The client operation failed.
Component: Microsoft Exchange Information Store
ulLowLevelError: 2147500037
ulContext: 1281
   at Redemption.IRDOSession.GetSharedMailbox(Object NameOrAddressOrObject)
   at ArchiveShuttle.Modules.Exchange.Connection.MailboxConnectionBase.GetSharedMailbox(IRDOAddressEntry addressEntry, MailboxType mailboxType)
   at ArchiveShuttle.Modules.Exchange.Connection.MailboxConnectionBase.ConnectMailbox(String legacyExchangeDN, MailboxType mailboxType)
   at ArchiveShuttle.Modules.Exchange.Connection.PrimaryMailboxConnection..ctor(String legacyExchangeDN)
   at ArchiveShuttle.Module.EVCollectorModuleLibrary.Wrapper.MapiWrapper.ScanMailboxForShortcuts(String legacyMbxDn, String vaultId)
   at ArchiveShuttle.Module.EVCollectorModuleLibrary.ShortcutProcessing.ShortcutSearcherMapi.ScanShortcuts(EVDALBase evdal, String legacyMbxDn, String vaultEntryId)
   at ArchiveShuttle.Module.EVCollectorModuleLibrary.EvItemsGatherer.CollectShortcuts(EVArchive archive)
   at ArchiveShuttle.Module.EVCollectorModuleLibrary.EvItemsGatherer.CollectShortcutsStatusForSingleArchive(EVArchive archive)

Solution
This is a connection issue when the EV Collector module is connecting/accessing user mailbox via MAPI.
Try to check the connectivity to the user mailbox:
– Login to the default profile on the machine where is the EV Collector module is installed. Check that Outlook launches without prompts into an Online (not cached mode) session.
– Add the user’s Mailbox into it. If you are able to log to the user’s mailbox, try collect the shortcuts again. If you can not open the mailbox investigate why you cannot connect to the mailbox.
If you are not able to open users mailboxes try to review if the Service Account has full mailbox permissions. Try to remove and add the Service Account to the list of ‘FullAccess’ permission in Exchange.
You may need also to re-create the MAPI profile.
Another, thing which need to be taken into consideration is when the Outlook is running version 2013 and Exchange is running on 2013 too, there could be issue with MAPI, and disabling the MAPI over HTTP could help with the error.

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