Issue

Archive Shuttle Core upgrade may fail with the error “failed to create SQL database” below:

Also, a similar error can be seen in the Archive Shuttle install log file:
CreateDatabase: Error 0x80004005: failed to create to database: 'ArchiveShuttleDirectory', error: unknown error
Error 26201. Error -2147467259: failed to create SQL database: ArchiveShuttleDirectory, error detail: unknown error.

Solution

The TLS settings, TLS 1.0 and TLS 1.1 were disabled via a Group Policy Object for Domain Controllers and Member servers.
Enabling the TLS settings has resolved this issue. It only affected the Core communication with SQL. The communication between Archive Shuttle modules to Core was not affected.

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