Microsoft Office 365 implements a series of throttling policies on Office 365 tenants that can inhibit the collection of reporting data for Radar Reporting customers.
In order to improve the reliability and speed of the data collection process we recommend that Office 365 tenants with more than 10,000 users take advantage of our Multiple Service account feature (what is a service account?).
By adding multiple Radar Reporting service accounts you will help ensure that reporting data is updated in a timely manner without impacting your Office 365 tenant. These service accounts do not require a Microsoft Office 365 Licence which means that taking advantage of this feature does not add any cost to your Office 365 subscription.
Before we begin, you must create some additional accounts within your Office 365 environment with the correct permissions. We suggest creating approximately one service account per 7,000 – 10,000 users.
For simplicity, we recommend that these service accounts are named as follows:
To create the service accounts, please follow the steps outlined at this article.
If you are using the SharePoint Online Reports module, you will also need to give this account the correct permissions to the SharePoint Online Site Collections you are reporting on – you can find the steps to do so at this article.
Alternatively, you can create a Security Group in Office 365 with these correct permissions and add the Radar Reporting Service accounts into this security group.
Adding these Accounts to the Radar Reporting Tool
To enable the Radar Reporting applications to use these new accounts you need to first log in to Radar Reporting as an Administrator.
Then, navigate to the Profile & Settings link in the left hand navigation menu, and then select the Office 365 Settings tab.
Here you will see a button to add additional service accounts. Click this button and enter the details for the service account you created earlier. Repeat this process until all the service accounts you created have been added.
Radar Reporting will now use all of these service accounts in parallel to collect reporting data from your Microsoft Office 365 Tenant.